What primary focus distinguishes a leader from a manager regarding human connection, as outlined in the text?
Answer
Leadership centers on people while management focuses on processes
The text draws a fundamental distinction between management and leadership along the axis of human connection. Management is characterized by its focus on processes, systems, and ensuring tasks adhere to established procedures. Conversely, leadership is defined by its centering on people. This focus necessitates high emotional intelligence, empathy, and the ability to act as a coach rather than strictly a director. While managers organize the work, leaders inspire commitment and develop the talent necessary for the organization to move forward, requiring a shift away from pure task completion metrics toward talent cultivation.
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