What foundational element precedes speaking or typing an email in effective communication as described by professionals?
Answer
Active listening
Effective communication is described as a layered skill that starts not with vocalizing or writing, but with active listening. True active listening involves a high-value employee's capacity to absorb nuance, correctly identify underlying concerns of the speaker, and confirm full understanding before formulating a response. This reception of information is crucial because it forms the foundation necessary for avoiding costly operational errors later and is essential for building and maintaining strong trust relationships with both colleagues and clients.
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