How does an event planner's service recovery skill differ from a traditional hotel front desk agent's?
Answer
The planner must scale recovery skills to an entire room of attendees simultaneously.
While a front desk agent excels at personalized, one-on-one service recovery for an individual, the event planner must apply recovery methods across a large group or event setting simultaneously to maintain the overall client experience.
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Hospitality Careers - Event Planning and Operations - YouTube
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