What is the human operator's role shift when adopting a digital workflow mindset regarding underperforming providers?

Answer

The role shifts from managing poor performance to acting on the data, such as initiating a contract review.

The mindset requires operators to trust the data outputs enough to take decisive action, like changing vendors, rather than just managing the negative situation.

What is the human operator's role shift when adopting a digital workflow mindset regarding underperforming providers?

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