What overlooked action is recommended for technical founders to build a library of validated problems before coding an MVP?

Answer

Spending a year focusing exclusively on customer support for a similar product.

Direct, often frustrating, exposure to user pain points through customer support builds a validated set of problems that need solving, preventing the creation of technically elegant solutions for non-existent needs.

What overlooked action is recommended for technical founders to build a library of validated problems before coding an MVP?
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