What is the 'second, crucial communication problem' that an IT professional in Information Systems must solve regarding technical issues?

Answer

The need to translate esoteric technical problems, such as the cause of a server failure, into non-technical business language to quantify revenue loss for executive leadership.

In Information Technology roles like Network Architects or Cybersecurity Analysts, problem-solving is often purely digital. However, the text points out a secondary, highly valuable function: bridging the gap between technical specialists and executive leadership. This involves successfully translating complex, 'esoteric' technical malfunctions—like a server failure—into clear, understandable business terms that articulate the financial impact, such as a specific dollar amount of revenue loss. This dual-track capability, solving both the technical malfunction and the communication barrier, is considered invaluable for aligning technical efforts with business objectives.

What is the 'second, crucial communication problem' that an IT professional in Information Systems must solve regarding technical issues?

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