How does the Operations Manager serve as an internal customer for the company's own HR automation technology?

Answer

By providing immediate, live feedback on bugs and usability issues of internal HR tech

The Operations Manager might act as the first customer by ensuring the company's own internal processes use the newly launched tech, providing immediate feedback on bugs and usability.

How does the Operations Manager serve as an internal customer for the company's own HR automation technology?
technologyRoleautomationstartupHR