What specific soft skill differentiation in entry-level positions often dictates which beginner progresses faster into analyst or coordination roles?
Answer
Ability to explain a fix clearly to a non-technical user.
The text observes that in entry-level roles, soft skills can be key differentiators for advancement. Specifically, a beginner in IT support who excels at communication by clearly explaining a technical fix to a non-technical user gains an advantage over peers who are technically proficient but struggle with clear communication. This communicative ability often determines who progresses more quickly into coordination or analyst positions.
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