What key shift occurs when the platform functions as a Self-Service Portal?
Answer
Patients shift from requesting information to accessing it on demand
The self-service function changes the dynamic by providing patients direct 24/7 access to their data, allowing them to access information immediately rather than having to formally request it.
Related Questions
What are the three essential functional 'roles' a patient engagement platform essentially assumes?When acting as a Communication Conduit, which channel is necessitated for clinical result reviews?What key shift occurs when the platform functions as a Self-Service Portal?For the Administrative Workhorse role to maximize efficiency, what existing system must the platform seamlessly integrate with?What is the primary goal of the platform when fulfilling the Financial Intermediary role?What determines the true measure of engagement within the Communication Conduit function?Which of the following responsibilities is NOT listed as a key responsibility of the Self-Service Portal function?In the context of the Administrative Workhorse role, how do platforms help maximize efficiency regarding appointment openings?What is the strategic purpose of the Performance Interpreter role?For a large primary care network, which two functional roles are stated to dominate operational focus?