What is described as a high-quality example of service moving into true hospitality?
Answer
Proactively offering complimentary access to a quieter lounge for a family struggling with children.
Exemplary hospitality involves intuitive actions not strictly required by the job description, such as proactively offering unexpected amenities or accommodations based on noticing guest difficulty.
Related Questions
What is the primary focus of hospitality, in contrast to customer service?According to the text, what illustrates exceptional hospitality versus merely good customer service?What timeframe does the customer experience (CX) map encompass?Where is true responsibility for Customer Experience (CX) typically located within an organization?What specialized expertise might a concierge in a major cultural hub be expected to demonstrate?What function do Housekeeping Staff provide that is critical to the tangible guest experience?How do IT and Digital Support staff indirectly support the overall guest experience?What constitutes the transition from reactive service recovery to proactive customer success planning?What is described as a high-quality example of service moving into true hospitality?What factor is cited as a hidden but powerful determinant of consistent external customer experience delivery?