What type of professional role is vital for success by defining *how* an advanced generative AI model should ethically interact with customer service agents?

Answer

A role requiring both technical awareness and soft skills

While deep technical expertise is necessary for creating advanced technologies like generative AI models, the text highlights that significant value lies in the roles that bridge technology and practical, human-centric application. Specifically, the function of defining how such a model ethically interacts with frontline employees, such as customer service agents, requires a blend of technical awareness and crucial soft skills. This demonstrates that roles demanding high levels of analytical and creative thinking, focused on strategic implementation rather than just routine technical execution, are considered equally vital for overall adoption and success.

What type of professional role is vital for success by defining *how* an advanced generative AI model should ethically interact with customer service agents?

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