How does the primary source of overwhelm typically differ between frontline staff and leaders?

Answer

Frontline staff feel overwhelmed by volume of need, while leaders feel overwhelmed by uncontrolled variables.

Frontline staff often feel overwhelmed by the volume of need they face daily, while leaders tend to feel overwhelmed by uncontrolled variables such as unpredictable funding cycles and governance demands.

How does the primary source of overwhelm typically differ between frontline staff and leaders?
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