What internal tension forces agencies to invest heavily in upskilling existing internal staff?

Answer

The internal struggle between offering competitive compensation and maintaining affordable service rates for clients.

Agencies often face tension when trying to balance offering competitive compensation to attract new talent against the necessity of maintaining affordable service rates for clients, which prompts investment in efficient internal training to upskill existing Registered Behavior Technicians (RBTs).

What internal tension forces agencies to invest heavily in upskilling existing internal staff?
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