What actionable step is suggested to quantify the effectiveness of the handover process?

Answer

Developing a Knowledge Transfer Checklist and cross-training until a colleague successfully executes a task once

To demonstrate commitment tangibly, a Knowledge Transfer Checklist should be used, marking items complete only after a designated colleague observes and successfully executes a core recurring task one time.

What actionable step is suggested to quantify the effectiveness of the handover process?
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